Privacy Policy
1. Introduction
MyClinicBooking ("we", "our", or "us") is committed to protecting your privacy and handling your personal data responsibly.
This Privacy Policy explains how we collect, use, disclose, and protect information when you use our platform, website, and services.
By using MyClinicBooking, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
Information Provided by Patients
When booking appointments through our platform, we may collect:
- Full name
- Email address
- Mobile number
- Appointment details
- Communications related to bookings
Information Provided by Clinics and Practitioners
We may collect:
- Clinic information
- Practitioner details
- Contact information
- Business and billing information
- Scheduling and availability information
Automatically Collected Information
When using our website or platform, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Usage statistics
- Cookies and similar technologies
3. How We Use Your Information
We use personal information to:
- Facilitate appointment bookings
- Manage clinic and practitioner schedules
- Send appointment confirmations and reminders
- Provide customer support
- Improve platform functionality
- Maintain platform security
- Comply with legal obligations
- Communicate service updates
Healthcare Information and Data Ownership
MyClinicBooking operates as a technology platform that facilitates appointment booking and communication between patients and healthcare providers.
Healthcare providers and clinics using the platform remain responsible for the medical services they provide and act as the Data Controllers for any medical records created or maintained as part of patient care.
MyClinicBooking does not provide medical treatment, diagnosis, or healthcare services and does not determine the purposes for which medical records are created or maintained.
Any clinical records, treatment notes, diagnoses, prescriptions, test results, and other healthcare records remain the responsibility and property of the relevant clinic or healthcare provider, subject to applicable laws and professional obligations.
Where MyClinicBooking processes personal information on behalf of clinics, it does so as a Data Processor and only in accordance with the instructions of the relevant clinic and applicable data protection laws.
4. Legal Basis for Processing
Where applicable under GDPR, we process personal data based on:
- Consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Protection of vital interests
5. Sharing of Information
We do not sell personal information.
We may share information with:
- Clinics and healthcare providers involved in your booking
- Service providers who support platform operations
- Payment processors (where applicable)
- Regulatory authorities when required by law
All third-party service providers are required to protect personal information appropriately.
6. Data Security
We implement reasonable technical and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no online service can guarantee absolute security.
7. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Retention periods may vary depending on the type of information and applicable legal requirements.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent where processing is based on consent
Requests can be submitted using the contact details below.
9. Cookies
Our website may use cookies and similar technologies to:
- Maintain platform functionality
- Improve user experience
- Analyze website performance
- Enhance security
Users may control cookie preferences through their browser settings.
10. International Transfers
Where personal information is transferred outside your jurisdiction, we will implement appropriate safeguards in accordance with applicable data protection laws.
11. Children's Privacy
Our services are not intended for children under the age required by applicable law without appropriate parental or guardian involvement.
12. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be published on this page with a revised "Last Updated" date.
14. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:
MyClinicBooking
Email: info@myclinicbooking.com
Website: www.myclinicbooking.com
15. GDPR Compliance
For users located in the European Economic Area (EEA), United Kingdom, and other jurisdictions with similar privacy legislation, MyClinicBooking processes personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
Individuals may lodge complaints with their local data protection authority if they believe their personal information has been processed unlawfully.